Terms and Conditions
Welcome to the website of Obsidian Heating and Cooling. These Terms and Conditions govern your use of our website and the heating, cooling, indoor air quality, and light commercial HVAC services we provide throughout Des Moines, IA and central Iowa. By accessing our website or using our services, you agree to be bound by these terms.
Effective Date: April 20, 2026
Acceptance of Terms
By accessing or using the Obsidian Heating and Cooling website or engaging our HVAC services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
These terms apply to all visitors, customers, and others who access or use our website and services.
Services Description
Obsidian Heating and Cooling is a veteran-owned and operated HVAC company serving Des Moines, IA and the surrounding central Iowa communities since 2009. As a Tempstar Elite Dealer, we provide residential and light commercial heating, cooling, and indoor air quality services, including:
- Central air conditioning installation, repair, and maintenance
- Ducted heat pump installation, repair, and maintenance
- Ductless mini-split installation, repair, and maintenance (LG authorized)
- Furnace installation, repair, and maintenance
- Boiler installation, repair, and maintenance
- Geothermal installation, repair, and maintenance
- Indoor air quality solutions (air filtration, UV lights, humidifiers, dehumidifiers)
- Mobile and modular home HVAC services
- Gas piping installation and repair
- Light commercial HVAC services, including rooftop units
- 24/7 emergency HVAC service
Service availability may vary by location and season. We reserve the right to modify our service offerings at any time.
Service Appointments and Scheduling
When you schedule a service appointment with Obsidian Heating and Cooling, you agree to the following:
- You will provide accurate contact information and property details
- An authorized adult (18 years or older) will be present at the service location during the scheduled appointment
- You will provide safe and reasonable access to the HVAC equipment requiring service
- Cancellations or rescheduling should be communicated at least 24 hours in advance when possible
We strive to arrive within scheduled time windows. However, service times may vary due to the complexity of prior appointments, weather, or unforeseen circumstances. 24/7 emergency service is available for urgent situations.
Pricing, Estimates & Payment
Our pricing is based on the specific services requested, equipment required, and the scope of work involved. You agree to the following payment terms:
- A detailed estimate will be provided before any work begins, and your approval is required before we proceed
- Payment is due upon completion of services unless other arrangements have been made in writing
- We accept major credit cards, checks, and cash; financing is available through approved lenders for qualifying customers
- Prices are subject to change and may vary based on equipment availability, market conditions, and scope of work
- Additional charges may apply for after-hours, weekend, or holiday emergency service calls
Any additional work beyond the original estimate will be discussed and approved by you before we proceed.
Warranties & Guarantees
Obsidian Heating and Cooling stands behind the quality of our work. Warranty terms vary by service and product:
- Manufacturer Warranties — As a Tempstar Elite Dealer, the equipment we install carries factory warranties backed directly by the manufacturer. Typical Tempstar coverage includes a 5-year compressor warranty and a 10-year parts warranty when installed by an authorized dealer. Terms vary by product line.
- Labor Warranties — We provide labor warranties on our installation and repair work. Specific terms are outlined in your service agreement or invoice.
- One Year of Free Maintenance — Every new installation includes one year of complimentary maintenance, helping preserve warranty coverage and keep your system running at peak efficiency.
- Satisfaction Guarantee — We are committed to your complete satisfaction. If you are not satisfied with our work, contact us and we will make it right.
Warranties may be void if equipment is tampered with, improperly maintained, or serviced by unauthorized personnel. Regular maintenance is recommended to preserve warranty coverage.
Limitation of Liability
To the fullest extent permitted by applicable law, Obsidian Heating and Cooling, its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services or your use of our website.
Our total liability for any claim arising out of or related to our services shall not exceed the amount you paid for the specific service giving rise to the claim. This limitation applies regardless of the legal theory upon which the claim is based.
Nothing in these terms shall limit liability for damages caused by willful misconduct, gross negligence, or any liability that cannot be excluded or limited under applicable Iowa law.
Intellectual Property
All content on the Obsidian Heating and Cooling website — including text, images, graphics, logos, icons, and software — is the property of Obsidian Heating and Cooling or its content suppliers and is protected by United States copyright and trademark laws.
You may not reproduce, distribute, modify, display, or otherwise use any content from our website without our prior written consent. The Obsidian Heating and Cooling name, logo, and all related marks are trademarks of Obsidian Heating and Cooling.
Website Use
When using our website, you agree not to:
- Use the website for any unlawful purpose or in violation of any applicable laws or regulations
- Attempt to gain unauthorized access to any portion of the website, server, or connected systems
- Transmit any viruses, malware, or other harmful code through the website
- Submit false, misleading, or fraudulent information through our contact or scheduling forms
- Scrape, crawl, or use automated means to access or collect content from the website without permission
We reserve the right to restrict or terminate access to our website for any user who violates these terms.
Privacy
Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our website or services, you consent to the practices described in our Privacy Policy.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions. Any disputes arising from or related to these terms or our services shall be resolved in the state or federal courts located in Polk County, Iowa.
You agree to submit to the personal jurisdiction of such courts and waive any objection to the convenience of such forums.
Changes to Terms
Obsidian Heating and Cooling reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to our website. Your continued use of our website or services after any changes indicates your acceptance of the updated terms.
We encourage you to review these terms periodically. The “Effective Date” at the top of this page indicates when these terms were last updated.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Obsidian Heating and Cooling
1523 E Madison Ave, Des Moines, IA 50313
Phone: 515-599-8488
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